Pre-contract information, sales and refunds

Service provider and contact

Seller / data controller

Özge Güneş

Address

Atatürk Mah. Mercan Sok. No:29/8 Küçükçekmece İstanbul

Contact

info@isozai.com 0555 753 26 85

Tax / registration / exemption information

Not specified.

Distance sales contract and parties

This section contains the pre-contract information and distance sales contract terms required by Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. SELLER: the Invellora operator whose name, address, email, phone and tax details appear at the top of this page. BUYER: the person whose name, contact phone, email and billing/contact address are given in the order form. The subject of the contract is the parties’ rights and obligations regarding the sale and performance of the digital invitation publication right ordered electronically by the Buyer.

Service, total price and delivery

A purchase is a publication right for one invitation, which stays live until the event and for 3 calendar months after it with Classic, 6 with Signature or 12 with Atelier. Plan scope, limits, seller details, final tax-inclusive total and payment method are shown before ordering; no tax is added on top of that total. Payments are collected in Turkish lira; foreign currency displays are approximate comparisons and your bank may apply conversion/transaction fees. There is no shipping or physical delivery. The publication right becomes available in the account after payment verification.

Order and payment verification

An order creates an obligation to pay. The plan, total, seller/buyer details and acceptance time are saved as they stood at ordering; later price changes do not change that order. Use the order reference for bank transfers. Bank transfers and iyzico Link reports are reviewed manually; a payment report or success page is not confirmation. When PayTR is enabled, its signed server notification is verified. Contact support for the review time or delays. Changing a dashboard status does not refund money through a bank.

Withdrawal, cancellation and refunds

Consumers generally may withdraw without giving a reason within 14 days from conclusion of the service contract, subject to statutory exceptions. Accepting sales terms or publishing early on this site does not automatically waive withdrawal rights. Applying an early-performance exception requires a separate, explicit and informed request in advance; the current general acceptance does not provide it. Send withdrawal/cancellation requests to the email or postal address above with the order reference and a clear statement.

Handling refunds

For a valid withdrawal, collected amounts are refunded within 14 days of receipt of the withdrawal notice, in one payment using a method appropriate to the original payment instrument and without charging the consumer refund costs. An actual refund must be processed through the card provider/bank; no refund of an uncollected amount arises for a complimentary right. Mandatory remedies for defective or undelivered services and other consumer rights remain protected independently of the withdrawal period.

Upgrades and design changes

A live invitation can be upgraded to a higher edition by paying the difference between the two list prices; the link, replies and keepsakes are kept, and the end date is recalculated from the new edition’s post-event term and is never shortened. Promotion codes do not apply to upgrades. Higher editions include the designs and features of lower ones, so choosing a lower-edition design is not a change of edition and does not create a refund of the price difference. There are no downgrades or partial refunds; statutory withdrawal rights are unaffected.

Sample notice and disputes

“I notify you that I withdraw from the distance service contract for Invellora [order reference]. Name: […]. Order date: […]. Notice date: […].” This sample is optional; a clear statement on a durable medium is sufficient. Consumer arbitration and consumer court remedies remain available; the monetary thresholds and jurisdiction rules in force when applying govern.

Confirmation of pre-contract information and formation

Before ordering, the Buyer confirms electronically that they have been informed on this page and on the order screen of the service’s main characteristics, total price including taxes, payment and performance method, the right of withdrawal and the terms of use. The contract is formed when the Buyer presses “Place order with obligation to pay” on the order screen. The contract text and details as at ordering are recorded, and a copy remains permanently available on the My payments page.

Invoice

Depending on the Seller’s tax status, the invoice or document required by law is issued with the details in the order form and sent electronically to the Buyer’s email address or made available in the Buyer’s account.

Obligations of the seller and buyer

After payment is verified, the Seller must make the publication right available in the Buyer’s account and provide the service with the characteristics and term stated in the order. If the Seller learns that performance has become impossible for a justified reason, it informs the Buyer promptly and refunds any amount collected within 14 days. The Buyer is responsible for the accuracy of the order details, timely payment and using the service in line with the terms of use.

Entry into force

The Buyer declares that they have read and accepted all clauses of this contract and know that the order creates an obligation to pay. The contract enters into force when approved electronically and ends automatically when the purchased publication term ends; statutory rights and obligations are reserved.